Refund Policy
Last updated: September 17, 2026
This policy explains when we refund a purchase from CryptoDecoded, and how to ask for one. It forms part of our Terms & Conditions.
Your rights under the Australian Consumer Law
Nothing in this policy limits or replaces your rights under the Australian Consumer Law. Our products and services come with guarantees that cannot be excluded.
For products: if there is a major failure you are entitled to a refund or a replacement, and to compensation for any other reasonably foreseeable loss. If the failure is not major, you are entitled to have the problem fixed within a reasonable time — and if that is not done, to a refund.
For services: if there is a major failure you are entitled to cancel and be refunded for the unused portion, or compensated for its reduced value. If the failure is not major, you are entitled to have the problem rectified within a reasonable time — and if that is not done, to cancel and be refunded for the unused portion.
These rights apply in addition to the guarantee below, not instead of it.
Digital products — 30-day money-back guarantee
Applies to The Grown-Up's Guide to Crypto and the Investor's Briefcase.
Read it. If it doesn't give you a clearer understanding of how crypto works and what to do next, email us within 30 days of purchase and we will refund you in full. You don't need to give a reason, and there is nothing to return.
One-to-one sessions
Applies to the Power Hour, the Power Half-Hour, and Guided Consulting.
- Cancelled or rescheduled at least 24 hours before the session — full refund, or we move it to a time that suits you.
- Less than 24 hours before, or a no-show — not refundable, because the time has been held and can no longer be offered to someone else. We will usually reschedule once as a courtesy, at our discretion.
- After a session has taken place — not refundable, because the service has been delivered.
- Guided Consulting is quoted per job. If you decide to stop partway through, we refund the work not yet done, pro-rata.
Subscriptions and recurring plans
You can cancel at any time. Your access continues to the end of the period you have already paid for, and the current period is not refunded. You will not be charged again after you cancel.
How to request a refund
Email support@cryptodecoded.info from the address you bought with, and tell us what you purchased.
We aim to action refunds within two business days. Once processed, the money returns to your original payment method and usually appears within 5–10 business days, depending on your bank or card issuer.
Before you raise a chargeback
If something has gone wrong, email us first. We can almost always sort it out faster than your bank can, and a chargeback may lock your account while it is investigated.
Contact
CryptoDecoded is operated by Fletcher & Vine Pty Ltd (ABN 28 629 566 392).
Email: support@cryptodecoded.info